1. Open Settings
Go to Settings > Data Controls.
Luma
Account deletion
Data Controls
Account deletion is available in the app and by email.
Users can delete their Luma account from inside the app. If they cannot access the app, they can also request deletion by contacting support from the email address linked to the account.
Delete inside the app
This is the main deletion flow and the fastest path for most users. It schedules deletion first instead of immediately erasing the account.
2. Choose Delete Account
Select Delete Account and confirm the action. The account enters a 3-day deletion window and can be restored by signing in again during that time.
3. Re-authenticate
For security, Luma may ask the user to confirm credentials before the request is scheduled.
If the app cannot be accessed
Email-based deletion remains available as a fallback support channel.
Send an email to support@luma-app.space from the address linked to the Luma account.
Suggested subject line:
Account Deletion Request - Luma
Include the account email address and a short statement confirming that the account should be deleted.
What is typically deleted
After the in-app 3-day recovery window, or after verification for support-assisted requests, the deletion workflow is designed to delete or de-identify the app-account data tied to the user, subject to the exceptions below.
Profile and app content
This generally includes the primary profile and account record, user-owned cloud content, chats stored in the user's cloud account, memories, organizer and planner content, dictionary entries, Growth Hub content, Nearby profiles and owned meetups, Travel workspaces and saved places, Security Agent jobs and reports, and similar account-linked data.
What may still be retained?
Some limited categories may remain for fraud prevention, service security, chargebacks, billing disputes, tax, accounting, legal compliance, and enforcement of our policies or rights.
Does deletion instantly erase every operational log?
No. In-app deletion first keeps the account in deletion status for 3 days so it can be restored after an accidental request. Backup copies, provider logs, security records, and operational logs may take longer to expire. They are isolated from ordinary product use and retained only for the applicable technical, security, dispute, or legal window.
What happens to shared or collaborative content?
Content involving other users may be detached from the deleted account, de-identified, or retained where necessary to preserve another user's content, investigate a safety report, or comply with law. Deleting a Luma account cannot erase a chat snapshot or other copy that another user already imported or saved, or data independently held by Google, GitHub, OpenAI, or another provider under its own terms.
Timing and support
In-app deletion stays recoverable for 3 days. If the user restores the account, deletion cannot be requested again for 1 day.
For in-app deletion, permanent deletion starts after the 3-day recovery window. For support-assisted requests, we aim to process verified deletion requests within 30 days. Access may end before every backup, provider log, security record, or operational copy reaches the end of its applicable retention window.